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Customer Support Manager | Myra's Academy
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Customer Support Manager

Categories: Retail/E-Commerce, Skill Development

About Course

Course Objective

You will learn the entire dynamics of retailing, e-commerce, logistics, wholesale, supply chain management & all major ingredients required to create a successful retail chain.

Course Package

Certificate
Live Project
Dedicated Placement Manager
Interview Preparation

Course Eligibility- Any undergraduate/Graduate

Module Details

Detailed Introduction to Retailing
Merchandising
Logistics
Warehouse & its value chain
Client Relationship Management
Channel Sales
Partnership Management
Client Acquisition
Activation & Retention
CRM Services- Hubspot
Sales Force Concept of Customer Care Office
SLAs/ Big Data Analytics
Role of Technology in E-Commerce
Role of Digital Marketing in E-Commerce
Role of Customer Support Manager
Competencies Required
Live Projects

Course Outcome

Job opportunities as
Customer Support Manager
Customer Care Manager
Account Manager
Partner Manager
Site Manager
Category Manager

Across all the value chain of retailing starting with product innovation, design, launch, repositioning, merchandising, logistics, wholesale, supply chain, customer support, showroom management & customer satisfaction along with additional basic technical skills as digital marketing & big data analytics.