Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the tutor domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home2/nyasatjo/ma.nyasaproductions.com/wp-includes/functions.php on line 6170

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wp-whatsapp-chat domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home2/nyasatjo/ma.nyasaproductions.com/wp-includes/functions.php on line 6170

Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the wpforms-lite domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home2/nyasatjo/ma.nyasaproductions.com/wp-includes/functions.php on line 6170
BPO/ ITES Quality Analyst / Quality Manager | Myra's Academy
Notice: Function WP_Styles::add was called incorrectly. The style with the handle "efor-learn-press" was enqueued with dependencies that are not registered: learn-press. Please see Debugging in WordPress for more information. (This message was added in version 6.9.1.) in /home2/nyasatjo/ma.nyasaproductions.com/wp-includes/functions.php on line 6170

BPO/ ITES Quality Analyst / Quality Manager

Categories: BPO/ ITES, Skill Development

Wishlist

About Course

Course Objective

This course will help you to understand the operational value chain of BPO/ITES process to make you a better-Quality Manager.

Course Package

Certificate + Live Project + Dedicated Placement Manager + Interview Preparation

Course Eligibility

Any undergraduate/Graduate

Module details

Project Planning & Execution
BPO SLAs – Compliance
Total Quality Management-
KAIZEN, SIX SIGMA, POKA Yoke, Cost Optimization, Cost per unit, Revenue per unit, ROI

Workforce Management

Various tools/dialer like Ameyo,
CRM- Hubspot, Salesforce
Role of HR in BPO
Customer Delight/360 degree customer view